Policy Overview
Returns and exchanges of eligible items will be accepted at our sole discretion, provided they are in their original, unused, and unaltered condition, in the original packaging, and submitted within 30 days of delivery or pick-up from our warehouse, along with valid proof of purchase.
Non-Returnable Items
Final sale items, including samples, demos, floor models, and items that have been used or damaged through normal wear and tear, are not eligible for return.
Return Process
To initiate a return, please contact us via our Contact page. A team member will get in touch and guide you through the return process. Returns must be completed by the original purchaser listed on the order.
Please include your order number in all communications to ensure your return is processed promptly. A return merchandise authorization (RMA) number will be issued to facilitate tracking of the returned item(s). When you return your product(s),
please clearly indicate the RMA number on all return shipment boxes. This helps our team process your return swiftly.
Upon receiving the returned item(s), we will inspect the product(s) to ensure they are in unused and unaltered condition and in their original packaging. If the products are deemed returnable, the order will be refunded in the original form of payment within 3-7 business days. In exceptional circumstances, store credit may be issued instead.
If products are deemed ineligible for return due to their condition, an explanation and pictures documenting wear or damage will be provided to the customer. Partial refunds may be emitted.
Store Credit
At Transformer Table, we want you to shop with complete confidence. While we strive to deliver premium products and a seamless experience, we understand that returns or adjustments may sometimes be needed. In those cases, we may issue store credit as a flexible way for you to make another purchase that better suits your needs.
Please note that store credit are not the same as gift cards. Instead, Transformer Table store credit is added directly to your customer account when a return, exchange, or service adjustment is processed. It cannot be purchased, transferred to another person, combined with another account, or exchanged for cash, and it is only valid for purchases made through our official website.
All store credits are valid for 12 months from the date of issue. The expiration date will always be clearly displayed when your credit is issued, and you’ll see reminders in your account dashboard or in communications from our team.
Any unused balance will automatically expire after this time. We’re committed to making every part of your experience with Transformer Table simple and worry-free, and store credit is just one of the ways we stand behind our products.
Shipping and Other Fees
Customers are responsible for all return shipping costs, brokerage fees, duties, and any applicable taxes related to returns. Transformer Table does not accept COD (cash on delivery) or collect deliveries.
All shipping and delivery fees associated with the original order, including storage and re-delivery charges, are non-refundable once services have been provided by the carrier.
Certain conditions and exceptions may apply.